Act as strategic advisor to customers on MongoDB best practices and tech strategy.
Collect feedback to inform Product, PS, and Leadership.
Bridge customers and product engineering to shape roadmaps.
De-escalate and resolve critical issues to protect customer value.
Build multi-quarter account plans to drive growth.
Lead in-person executive reviews with C-suite and stakeholders.

🎯 Requirements

7+ years in CS, account management, or similar customer-centric roles.
Strong customer advocacy; act as an extension of the customer's team.
Aptitude to learn MongoDB and database concepts.
Autonomous and able to own your portfolio.
Entrepreneurial mindset; build new processes for customers.
Collaborate across Sales, Professional Services, and Tech Services.

🎁 Benefits

Base salary in the U.S.: $87,000–$172,000 USD
Equity, 401(k), flexible PTO, up to 20 weeks parental leave
Fertility/adoption assistance and health benefits

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