Oversee a portfolio of ~25 NA-based customers, owning adoption, retention, expansion
Drive user adoption and value realization of Mural solutions
Spot opportunities to run enablement plays, on-sites, and campaigns
Build executive relationships across business units as a strategic partner
Monitor health scores and trends to identify risk and mitigation plans
Maintain accurate, actionable customer records with Gong and Gainsight

🎯 Requirements

5+ years in Enterprise SaaS customer success managing a portfolio (10–25 accounts)
Strong discovery, consultative, and relationship-building skills; able to engage executive stakeholders
Experience with collaboration tools; familiarity with design thinking, agile, or PM methods
Analytical, data-driven; able to interpret usage data to drive action
Strong communication and presentation skills; comfortable with exec-level audiences
Highly proactive, organized team player; based in U.S./Canada, travel up to 15%

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