Related skills
analytics customer success ecommerce roi enterprise saas📋 Description
- Lead APAC CS for Bloomreach Search & Merchandising
- Build long-term relationships with APAC enterprise & mid-market clients
- Run CS motions: success planning, QBRs, and value checks
- Hands-on Search & Merchandising config and relevance tuning
- Collaborate with APAC Sales to drive expansion
- Operate within Loomi AI to deliver consistent personalization
🎯 Requirements
- 3+ years hands-on with a Search & Merchandising platform
- Hands-on config of merchandising rules and search relevance
- Strong ecommerce fundamentals: search, categories, A/B testing, pixel data, conversions
- Enterprise B2B SaaS CSM with exec stakeholder mgmt & QBRs
- Translate platform capabilities into business value and ROI
- Self-starter; thrives in lean, autonomous environment
🎁 Benefits
- Build Bloomreach's APAC CS function
- Global team with deep Search & Merchandising expertise
- AI-native product leading ecommerce search
- Autonomy to build your playbook and impact
- Flexible remote work in APAC time zones
- Competitive salary, equity, benefits
- Bloomreach Academy and development resources
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