Senior Customer Success Manager

📋 Description

• Manage and nurture customer relationships to ensure adoption.
• Provide insights and tactics to help customers grow their business.
• Within first month: learn use cases, meet teams, observe calls.
• Present your first ship and share meaningful work with the team.
• Within first 3 months: manage your own portfolio including launches.
• Within first 6 months: distill actionable insights and align with product.

🎯 Requirements

• Experience with mobile app businesses or strong interest in apps.
• 4+ years in customer success, growth, marketing, sales, or related roles.
• Ability to manage and nurture customer relationships.
• Experience analyzing customer data to provide insights.
• Strong communication with technical and non-technical stakeholders.
• Ability to manage multiple accounts across time zones.
• Experience in startups or environments with limited processes.

🎁 Benefits

• Fully remote and flexible work environment.
• Competitive equity with a 10-year exercise window.
• 4-5 weeks of time off annually.
• Workspace setup stipend of $2,000 and $1,000 learning stipend.