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crm forecasting data analytics customer success saas📋 Description
- Own retention, expansion, and long-term growth for your portfolio.
- Serve as strategic advisor linking customers to roadmap and revenue strategy.
- Realize value within 90 days post-sale via onboarding KPIs.
- Build renewal forecast 90–120 days in advance.
- Develop multi-threaded relationships with decision-makers and executives.
- Collaborate with Sales, Implementation, Support, Education, and Marketing for lifecycle success.
🎯 Requirements
- 7+ years in B2B SaaS; renewals and expansion in complex accounts.
- Strong executive communication; ROI articulation.
- Proficient with CRM, CS platforms, forecasting tools, and analytics.
- Ability to translate customer insights into ROI and roadmap inputs.
- Proven program management across cross-functional stakeholders.
- Based in US or Canada; distributed teams; willing to travel.
🎁 Benefits
- Global experience across USA, Australia, New Zealand, UK, Canada, Philippines.
- Paid Flexible Time Off with 3 weeks encouraged per year.
- Medical, dental, and vision coverage for you and dependents.
- Fully company funded disability and life insurance.
- 401(k) with company matching; Flexible Spending Account.
- Up to 8 weeks paid parental leave; work-from-home stipend.
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