Senior Customer Success Manager

📋 Description

• Build strong relationships with key stakeholders at mid-market accounts
• Onboard new customers and ensure smooth payroll/workforce tool implementation
• Serve as product expert—helping customers with best practices in hiring and payroll
• Renew books of business and partner with the Growth AE on expansions
• Proactively monitor account health and identify upsell, training, or risk mitigation opportunities
• Partner with Implementations, Sales, Professional Services, Product, and Support to deliver best-in-class customer experience

🎯 Requirements

• 4+ years of experience in Customer Success, Account Management, or Implementation - ideally at payroll, HRIS, or SaaS
• Deep familiarity with payroll processing, labor law compliance, or benefits administration
• Excellent communication and problem-solving skills; translate technical concepts to business stakeholders
• Proactive mindset with strong project management and organizational skills
• Experience with CRM tools (Salesforce, Outreach, Tableau, UpdateAI)
• Must be willing to report to the office for up to 5x a week

🎁 Benefits

• Mission-driven company empowering deskless workers
• Early employee opportunity at a Series B hyper-growth startup
• Competitive salary and equity
• Comprehensive health coverage: medical, dental, and vision
• In-office amenities, 401K, commuter benefits, learning stipend
• Flexible PTO