Related skills
account management customer success saas project management product training📋 Description
- Drive post go-live adoption and value to boost retention and growth
- Lead user enablement by conducting product trainings
- Partner with Solutions Architects to guide projects and technical requirements
- Provide proactive recommendations to optimise platform use
- Maximise adoption of product features to maximise value
- Document ROI and value driven by our solution
🎯 Requirements
- Fluency in English and Arabic
- Additional languages such as French beneficial
- 2-3 years in customer success, account management or SaaS
- Experience managing a portfolio of accounts with a highly technical product
- Strong relationships and communication at all organizational levels
- Ability to set priorities and drive decisions to closure
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