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account management customer success saas product training churn prevention📋 Description
- Drive post-go-live adoption and value realisation to grow accounts
- Lead user enablement with product trainings
- Collaborate with Solutions Architects on Algolia implementation
- Provide proactive recommendations to optimise platform use
- Maximise feature adoption to increase product value
- Document and articulate ROI driven by the solution
🎯 Requirements
- Fluency in English
- Additional languages such as French or German beneficial
- 2-3 years in customer success or account management in SaaS
- Experience managing a portfolio of accounts for a highly technical product
- Establish relationships and communicate effectively at all levels
- Excellent presentation, written and verbal communication
🎁 Benefits
- Flexible workplace model prioritizing impact over location
- Global offices in Paris, NYC, London, Sydney, Bucharest with remote/hybrid
- Autonomy, diversity, and collaboration
- Inclusive, respectful workplace for all backgrounds
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