Senior Customer Success Manager

Added
4 days ago
Type
Full time
Salary
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Related skills

digital marketing google ads enterprise accounts paid social youtube

πŸ“‹ Description

  • Manage global customer accounts across DV360, TikTok, YouTube, Meta
  • Build trust-based relationships with operational and executive stakeholders
  • Drive adoption of Smartly solutions to improve performance, efficiency, retention
  • Translate customer goals into clear success plans and measurable outcomes
  • Collaborate with Product, Engineering, Creative, and Marketing to solve challenges
  • Lead business reviews, proposals, and expansion opportunities

🎯 Requirements

  • Strong digital marketing experience across paid social and Google in customer roles
  • Proven success managing enterprise accounts and driving outcomes
  • Deep understanding of Meta, TikTok, YouTube, and Google ecosystems
  • Hands-on experience with Smartly
  • Ability to tackle technical challenges and collaborate with technical teams
  • Hybrid NYC office (3 days/week); fluent in English; other languages a plus

🎁 Benefits

  • Five weeks PTO, 11 holidays, unlimited sick days
  • Generous healthcare packages and mental health benefits
  • 401K with matching and equity grants for all Smartlies
  • Wellness benefit and learning reimbursement opportunities
  • Volunteer time off days and company donation matching opportunities
  • Culture Handbook and related resources
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