Senior Customer Success Manager

📋 Description

• Drive value realization within 90 days post-sale; align onboarding to KPIs.
• Own renewal and expansion strategy; identify cross-sell opportunities.
• Increase Net Revenue Retention via product adoption and multi-threaded engagement.
• Build renewal forecast 90–120 days in advance.
• Develop multi-threaded relationships with decision-makers and execs.
• Create success plans tied to KPIs and long-term growth.

🎯 Requirements

• Based in US or Canada; experience with distributed/global teams.
• 7+ years in B2B SaaS, ideally accounting or professional services.
• Proven renewals ownership and expansion revenue in complex accounts.
• Strong executive communication; articulate ROI clearly.
• Portfolio management with commercial rigor and prioritization.
• Proficient with CRM, CS platforms, forecasting tools, analytics.
• Data-driven, with strong program management across teams.
• Willing to travel periodically.

🎁 Benefits

• Global experience across USA, Australia, New Zealand, UK, Canada, Philippines.
• Paid flexible time off; 3 weeks encouraged per year.
• Company-paid medical, dental, vision for you and dependents.
• Fully company-paid disability and life insurance.
• 401(k) with company matching; Flexible Spending Account.
• Work-from-home stipend.