Senior Customer Success Manager

📋 Description

• Own the customer lifecycle beyond onboarding to drive adoption, retention, and satisfaction.
• Act as trusted advisor to customers and escalation point for tough challenges.
• Collaborate with Sales and Renewals to expand accounts and surface opportunities.
• Lead advanced trainings, workshops, and webinars to deepen customer expertise.
• Monitor health metrics to identify risks and take proactive action.
• Mentor junior CSMs and scale best practices across the team.

🎯 Requirements

• 5-8 years in Customer Success, Account Management, or related SaaS roles.
• Proven ability to analyze customer behavior and drive adoption strategies.
• Excellent communication skills with the ability to influence stakeholders.
• Proficiency with CRM tools and customer data reporting.
• Experience in training, onboarding, or consulting in a SaaS environment.

🎁 Benefits

• Innovative engineering and product culture
• Early-stage well-funded company
• 100% premium healthcare coverage for employees and families
• Dental and vision coverage for employees and families
• New laptop and equipment
• Wellness Stipend