Senior Customer Success Manager

📋 Description

• Manage post-sales activity for AppOmni’s top enterprise customers.
• Build trusted advisor relationships with customer champions and exec sponsors.
• Lead the full customer lifecycle to drive adoption and business value.
• Plan deployment, change management, and adoption programs with customers.
• Coordinate with the TAM/Implementation Manager for new features.
• Track adoption trends and suggest improvements to reduce churn.

🎯 Requirements

• 7+ years in SaaS customer success or related roles.
• Experience with large enterprise customers and C-level executives.
• SaaS security / Cloud security / IAM experience preferred.
• Knowledge of Salesforce, Gainsight, Zendesk; Python a plus.
• Self-driven with startup experience; strong stakeholder management.
• Excellent communication and presentation skills; resolve difficult situations.

🎁 Benefits

• Remote-friendly, flexible work culture.
• Stock options and equity opportunities.
• Home office stipend, PTO, paid holidays, parental leave.
• Health insurance (medical/dental/vision) with HSA.
• LifeWorks EAP, life insurance, AD&D, STD/LTD.
• 401(k) and Roth plans; wellness reimbursement; equal opportunity.