Lead post-sales engagement across key accounts to drive adoption.
Drive renewals and growth in partnership with Sales.
Establish trusted advisor relationships spanning technical and strategic management.
Collaborate with Sales on renewals and upsells for key accounts.
Promote customer satisfaction by understanding needs and delivering value.
Coordinate with Support and Services to ensure positive customer experiences.

🎯 Requirements

6+ years in customer success, management consulting, or account management.
Strong written and verbal communication and high EQ.
Networking fundamentals; experience with Cisco, Juniper, Palo Alto, Arista, Fortinet.
Multitask in a fast-paced environment with high attention to detail.
Willingness to travel roughly 20-30%.
SaaS experience and/or network operations or support.

🎁 Benefits

401k plan.
Medical and dental coverage.
Comprehensive benefits and total rewards package.

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