Senior Customer Success Manager

Added
1 hour ago
Type
Full time
Salary
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Related skills

crm salesforce erp revenue management contract lifecycle management

πŸ“‹ Description

  • Manage global enterprise customers to power Conga revenue ops.
  • Build deep, trusted relationships to drive tangible outcomes.
  • Drive product adoption and cross-functional collaboration.
  • Act as a coach, advisor, and cross-functional liaison.
  • Identify expansion opportunities and renewals.
  • Support customers with use cases and value realization.

🎯 Requirements

  • 10+ years Enterprise B2B SaaS CS with large strategic accounts.
  • Strong data analysis to derive insights and track outcomes.
  • Excellent verbal and written communication with VP+ stakeholders.
  • Problem-solving mindset; comfortable with complexity and ambiguity.
  • Business acumen; understands KPIs and revenue metrics.
  • Customer advocacy; cross-functional collaboration; Salesforce a plus.

🎁 Benefits

  • Competitive compensation and benefits.
  • Flexible work options and hybrid schedule.
  • Medical and dental insurance.
  • Career development and Conga Way programs.
  • Inclusive, equal-opportunity culture.
  • Hybrid in-office 3x/week in Boston or Houston.
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