Related skills
crm esp wem iex wfm cxone wfm📋 Description
- Own a portfolio of WEM accounts and run adoption programs.
- Develop SAPs to track feature use and milestones.
- Lead QBRs and adoption reviews with client stakeholders.
- SME across WFM and EEM workflows: scheduling, intraday, adherence.
- Identify expansion opportunities by mapping capabilities to pain points.
🎯 Requirements
- 5+ years in CS, Solution Consulting, or WFM/WEM roles in SaaS/CC.
- Hands-on with IEX WFM, CXone WFM, EEM, or ESP.
- Able to manage a portfolio of complex enterprise accounts with multiple stakeholders.
- Track record delivering structured adoption programs at scale.
- Deep understanding of contact center operations: forecasting, scheduling, intraday.
- Strong consultative and communication skills for exec and ops audiences.
🎁 Benefits
- Global, innovative CS team and cross-functional collaboration.
- Remote-friendly role with cross-functional collaboration.
- Exposure to NiCE WEM platform ecosystem: IEX WFM, CXone WFM, EEM, ESP.
- Emphasis on enablement and career growth via TAM collaboration.
- Equal opportunity employer with inclusive culture.
- Fortune 100 client impact and global reach.
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