Related skills
cloud saas customer service ai roi📋 Description
- Own customer success across assigned accounts.
- Develop relationships; deliver regular value reviews.
- Drive adoption of NiCE CX AI capabilities.
- Coordinate with Sales, Support, Professional Services, Product, Engineering.
- Travel to customer sites for visits and exec reviews.
- Manage enterprise, high-touch, high-complexity customers.
🎯 Requirements
- 6+ years in customer success, TAM, or similar.
- Experience in SaaS, telecom or contact center environments.
- Strong relationship-building; executive engagement.
- Ability to translate tech into business outcomes.
- Excellent verbal and written communication.
- Bachelor’s degree in CS/BI or equivalent.
🎁 Benefits
- Global company with growth opportunities.
- Collaborative, fast-paced, creative environment.
- Internal career opportunities across multiple roles.
- Work with market-leading NiCE CX technology.
- Diversity of locations and roles.
- Be part of an equal opportunity employer.
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