Related skills
slack customer success google workspace localization planhat📋 Description
- Managing a portfolio of key accounts, ensuring successful onboarding, retention, and growth
- Acting as the primary point of contact for customer success needs across the customer lifecycle
- Building strong, strategic relationships with key stakeholders to promote long-term engagement
- Proactively identifying expansion opportunities and working closely with Sales on upsell/cross-sell strategies
- Monitoring customer health, analyzing usage data, and conducting regular QBRs to demonstrate value
- Tech stack: Planhat, Fellow, Claude, Slack, Google Workspace
🎯 Requirements
- Proven CS or AM experience at a Loc Tech firm, enterprise focus
- Strong localization workflows, tools, and challenges
- Excellent communication and relationship-building
- Strategic, data-driven approach to customer engagement
- Comfortable in fast-paced, cross-functional, global teams
- Experienced leading customer meetings and QBRs
🎁 Benefits
- 4 company holidays per year (1 day each quarter)
- Christmas break to spend time with family without vacation use
- Your birthday off work to celebrate you
- 2 Giveback days to support local communities/charity
- Professional onboarding
- Learning & development via Phrase training and Claude license
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