Related skills
account management fintech customer success stakeholder management cross-functional collaboration📋 Description
- Own and manage a portfolio of Enterprise customers, primary contact
- Build strong relationships with key stakeholders and decision-makers
- Develop and execute account plans to drive retention, growth, and product adoption
- Identify expansion opportunities and lead revenue growth
- Lead regular business reviews and strategic discussions with customers
- Proactively monitor account health and mitigate risks
🎯 Requirements
- 5+ years in Customer Success, Account Management or Sales
- Proven experience managing Enterprise or complex accounts
- Strong commercial mindset with a track record of driving growth and retention
- Excellent communication and stakeholder management skills
- Ability to translate customer needs into actionable insights internally
- Comfortable working in a fast-paced, cross-functional environment
🎁 Benefits
- Global, diverse team across Europe
- Cross functional collaboration with Sales, Product, Ops, Support
- Impact product direction through customer feedback
- Work on fintech platform with regulated payments
- Career growth in a scaling business
- Inclusive, equal opportunity employer
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