Related skills
account management customer success relationship management adoption metrics public safety it📋 Description
- Serve as primary customer contact for post-implementation journey.
- Build account relationship framework with executive sponsors and leaders.
- Run proactive meetings and keep meticulous records; ensure follow-through.
- Drive adoption by educating on Evidencentral; identify use cases; drive expansion.
- Connect business benefits to the customer's vision; align with NICE solution.
- Sync with cross-functional teams to share insights and address blockers.
🎯 Requirements
- 5+ years’ experience in policing or criminal justice IT with knowledge of public safety information systems.
- Operational Business Process Re-engineering or Business Analysis essential.
- Proven track record building and nurturing relationships.
- Excellent organizational and multi-tasking skills; calm under pressure; multitask multiple initiatives.
- Comfortable dealing with complex customer relationships, decision making, and competing agendas.
- Degree in IT, Computer Engineering or related field; suitable professional experience considered.
🎁 Benefits
- NICE-FLEX hybrid model: 2 days in office, 3 days remote.
- Global company with internal career opportunities across roles and locations.
- Collaborative, fast-paced environment with opportunities to learn and grow.
- Competitive benefits and focus on work-life balance.
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