Related skills
crm saas enterprise software ai conversational ai📋 Description
- Leverage enterprise software experience to guide customers in AI use cases and value.
- Identify customer needs via structured discovery; coordinate and implement solutions.
- Provide authoritative assessments and advice on solutions; discuss features.
- Engage enterprise executives to articulate strategic business value and drive change.
- Define and track customer success metrics; report value delivered.
- Design retention strategies with executive reviews and customized engagement plans.
🎯 Requirements
- At least 5 years in software as CS Manager with measurable outcomes.
- CCaaS, AI or conversational AI MUST.
- ROI-driven objectives guidance and strategic business value understanding.
- Exceptional communication; articulate complex solutions; build rapport.
- Empathetic with user-centric CX approach.
- Analytical with CRM platforms, CS tools, and data analysis.
🎁 Benefits
- Fast-paced, collaborative, creative environment.
- Global company with internal career opportunities across roles and locations.
- Opportunity to learn and grow as a market leader.
- Exposure to AI technology and enterprise CX solutions.
- Inclusive, equal opportunity employer.
- Competitive benefits and global teamwork across regions.
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