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crm data analysis saas ai conversational ai📋 Description
- Leverage enterprise software experience to guide Cognigy use and AI outcomes.
- Identify customer needs via structured discovery and coordinate implementation.
- Provide authoritative assessments and discuss value of features.
- Engage enterprise executives, articulating strategic value and influencing decisions.
- Define and track customer success metrics, using data to inform strategies.
- Design and implement retention strategies to minimise churn.
🎯 Requirements
- At least 5 years of experience in software as a Customer Success Manager, with measurable outcomes.
- CCaaS, AI or conversational AI a MUST.
- Deep understanding of strategic business value and ROI-driven objectives.
- Exceptional communication skills, written and oral, with rapport-building.
- Analytical with CRM/CS tools and data analysis experience.
- Openness to travel up to 20% of the time within the USA.
🎁 Benefits
- Global, fast-paced, collaborative work environment.
- Extensive internal career opportunities across roles and locations.
- Chance to work with AI technology and CX platforms.
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