Related skills
crm account management data analysis customer success saas📋 Description
- Own and grow a book of business; drive upsell and expansion.
- Partner with executives to align on priorities.
- Monitor signals; drive upsell opportunities and churn prevention.
- Lead adoption, advocacy, and escalations in the customer journey.
- Track growth KPIs and retention to improve outcomes.
🎯 Requirements
- 8-10 years SaaS customer success or nonprofit leadership.
- Manage a $4M+ ARR book or lead fundraising strategies.
- Excellent communication with technical and non-technical stakeholders.
- Build and maintain relationships with customers and internal teams.
- Understanding of performance metrics or KPIs.
- Independent, proactive, cross-functional problem-solver.
🎁 Benefits
- Health, dental, and vision fully paid for employees.
- FSA and HSA spending accounts.
- 20 days vacation, 5 sick days, 11 holidays + floating.
- 401(k) plan with company match.
- 100% company-paid disability and life insurance.
- Paid parental leave (12 weeks primary, 6 weeks secondary).
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Business & Management Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!