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salesforce google workspace gdpr fedramp cmmc📋 Description
- Partner with Enterprise and Upper Mid-Market customers to drive value.
- Manage a portfolio of ~50 accounts, driving adoption and retention.
- Collaborate with Sales, Product, Engineering, and Support teams.
- Travel to customer sites as needed to strengthen relationships.
- Report to the VP of Customer Success and align with business goals.
🎯 Requirements
- 7+ years in Customer Success, Account Mgmt, or related B2B SaaS.
- Experience with Enterprise/Upper Mid-Market accounts and complex products.
- Proven ability to drive adoption of security or technical solutions.
- Strong business acumen; translate tech into ROI.
- Proven renewals ownership and net retention.
- Track record of identifying expansion opportunities.
🎁 Benefits
- Flexible PTO policy; 14 holidays.
- Learning & Development stipend of $1,500 annually.
- Headspace mental health app access.
- 401K contributions and stock options.
- Full medical, dental, and vision benefits.
- Employee Assistance Program (EAP) and team events.
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