Related skills
crm hubspot git📋 Description
- Own and manage a portfolio of strategic enterprise customer relationships from onboarding to renewal.
- Act as a trusted advisor helping customers achieve measurable outcomes with Copia.
- Build strong relationships with engineering, operations, and executive stakeholders.
- Lead onboarding sessions, strategic planning, and business reviews with customers.
- Identify adoption risks early and drive proactive solutions for retention.
- Partner with Sales on renewals and expansions for a smooth customer lifecycle.
🎯 Requirements
- 7–10 years of experience in Customer Success, Account Management, or related roles.
- Experience managing enterprise or strategic customer relationships.
- Ability to quickly learn complex technical products and workflows.
- Strong executive presence leading discussions with senior stakeholders.
- Excellent communication and relationship-building skills.
- Ability to travel occasionally for meetings and industry events.
🎁 Benefits
- Hybrid in-office role at NYC HQ, 2-3 days/week.
- Occasional travel to customer sites and events.
- Growth opportunities in a fast-paced startup.
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