Related skills
account management customer success relationship management saas onboarding📋 Description
- Develop strategic relationships with customers and craft Success Plans.
- Lead onboarding initiatives to ensure swift value delivery.
- Proactively monitor customer health and address risks with internal teams.
- Act as the primary escalation point for complex issues.
- Identify expansion opportunities with Account Managers.
- Collaborate on joint strategic Account Plans to deepen relationships.
🎯 Requirements
- Minimum 7 years in SaaS customer success or account management.
- Strong IT acumen in User Access Management, authentication, device management, MDM, security, and system administration.
- Excellent organizational skills and ability to manage multiple high-value accounts.
- Outstanding verbal and written communications with strong listening skills.
- Proactive, independent approach with a commitment to continuous learning.
- Bachelor’s degree preferred or equivalent experience.
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