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salesforce renewals onboarding cyberark privilege access management📋 Description
- Be the client advocate and product specialist for assigned customers
- Develop and implement scalable methods for communicating best practices to customers
- Identify at-risk accounts and escalate as needed
- Deliver remote services including installation, onboarding, and training
- Collaborate with services, support and regional sales for onboarding
- Monitor customer health and share results with regional teams
🎯 Requirements
- BA/BS preferred or equivalent experience
- 4+ years in a similar Customer Success role or related
- Knowledgeable in privilege access management and cybersecurity best practices
- Experience with PAM solutions such as CyberArk, BeyondTrust, Thycotic, etc. is a big plus
- Comfortable interfacing with complex, multi-divisional, multi-geographical clients, preferably at the director level
- Competency with Salesforce and Customer Success Management platforms
🎁 Benefits
- Competitive salaries and a meaningful bonus program
- Comprehensive benefits: healthcare, retirement matching, life insurance
- Employee assistance program, time off plans, and paid holidays
- Meaningful work, innovation, and clear career progression
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