Senior Customer Success Manager

📋 Description

• Drive strategic, value-based relationships with key decision makers.
• Proactively monitor client health and lifecycle milestones.
• Conduct strategic account planning including QBRs and success plans.
• Be the voice of the customer in cross-functional reviews to maximize value.
• Maintain deep knowledge of Payscale offerings to align features with goals.
• Leverage Gainsight, Salesforce, Gong to document the client lifecycle.

🎯 Requirements

• 4+ years of SaaS Customer Success experience.
• HR tech or HR SaaS experience preferred.
• Experience using Gainsight and Salesforce.
• Customer education: drive training to adoption.
• Account Management: manage time across your book of business.
• Industry Knowledge: deep HR user persona understanding.
• Business Acumen: drive retention and growth strategies.
• Resourceful: solve problems and manage risk.
• Bachelor's degree preferred.

🎁 Benefits

• Remote-first culture with work-from-home flexibility.
• Flexible paid time off.
• 14 Paid Company Holidays, including 2 floating holidays.
• 401(k) retirement program with company match.
• 16 weeks of paid parental leave.
• Annual remote work stipend.