Related skills
customer success relationship management saas stakeholder management strategic planning📋 Description
- Develop and nurture C-Level relationships to align goals.
- Design and execute proactive success plans with KPIs.
- Champion cross-functional partners to resolve escalations.
- Represent the customer's voice to drive continuous improvement.
- Guide customers on adopting Okta's features and capabilities.
- Identify renewal risk and pursue expansion opportunities.
🎯 Requirements
- 10+ years in customer success, account management, or consulting.
- Experience with SaaS-based enterprise products.
- Strong emotional intelligence and executive relationship skills.
- Excellent presentation and communication with C-levels.
- Strong listening and analytical skills; able to ask effective questions.
- Willing to travel up to 25%.
🎁 Benefits
- Health, dental and vision insurance.
- 401(k) with flexible spending account.
- Paid leave including PTO and parental leave.
- Equity where applicable.
- Immersive onboarding experience.
- Total Rewards with equity and benefits.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!