Related skills
azure linux aws python kubernetes📋 Description
- Handle technical support cases from basic questions to advanced issues.
- Listen to customer concerns, troubleshoot, and isolate root cause.
- Independently diagnose and resolve problems in the customer environment.
- Escalate unresolved issues to appropriate internal teams.
- Advise on cloud infrastructure services and best practices.
- Research and resolve escalated customer issues.
🎯 Requirements
- 8+ years in enterprise tech support/DevOps; strong troubleshooting.
- Deep knowledge of VMware, Linux, Kubernetes.
- Experience with Google Cloud Platform, AWS, and Azure.
- Office 365 API; database knowledge (MySQL); scripting (Python, Perl).
- Automation skills, microservices, SaaS apps; cloud deployments.
- Bachelor's degree in Computer Science or Engineering.
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