Senior Customer Success Engineer

📋 Description

• Onboard customers; boost adoption, retention, and satisfaction.
• Educate customers on Dataiku best practices; leverage platform knowledge.
• Understand customer business/use cases to drive outcomes with Dataiku.
• Demonstrate features; lead hands-on workshops with Sales Engineers.
• Establish regular touchpoints; provide hands-on Dataiku support for renewals.
• Collaborate with AEs/SEs/marketing to drive engagements and expansion; travel up to 25%.

🎯 Requirements

• Bachelor's in Data Science, Analytics, CS, or related field.
• 4+ years in sales engineering/consulting/data science with demonstrated customer trust.
• Strong written and oral communication for business and technical audiences.
• Strong technical, analytical, and problem-solving skills.
• Experience building and leading communities of practice.
• Navigates ambiguity, builds consensus, and drives customer outcomes.
• Tailor messaging to no-code and high-code users.
• Certifications preferred; Northeast US location.

🎁 Benefits

• Competitive compensation package; base pay discussed during interview; may include commissions or variable pay.
• Stock options; medical, dental, and vision; 401k match; pre-tax commuter benefits; paid vacations and sick leave; parental leave; employer paid disability coverage; wellbeing perks.