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customer success salesforce enablement gong command of the message📋 Description
- Partner with CS Directors to define enablement priorities across retention, expansion, and health.
- Identify gaps, risks, and opportunities in the Success org and translate into recommendations.
- Own the measurement framework for CSM performance, linking activity to outcomes.
- Build and deliver onboarding, learning, and coaching for Scale, High-touch, Enterprise.
- Design playbooks, talk tracks, and tools for each segment to drive adoption and renewals.
- Facilitate live and virtual training, workshops, and coaching.
🎯 Requirements
- 8+ years in Customer Success, Enablement, or GTM Enablement.
- Proven builder and strategic advisor, shipping programs and influencing leaders.
- Experience designing and delivering high-impact training (in-person and virtual).
- Ability to influence senior leaders and navigate ambiguity toward clarity and results.
- Data-driven with track record of enabling effectiveness and business outcomes.
- Strong project management and cross-functional collaboration.
🎁 Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews
- Unlimited access to Claude Code and AI tools; experimentation encouraged.
- Flexible paid time off policy
- Paid Parental Leave Program
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