Related skills
salesforce azure aws nosql gcp📋 Description
- Conduct quarterly business reviews (QBRs) for accounts; align objectives and usage.
- Deliver annual cluster health checks; assess deployments for performance and scalability.
- Monitor account health via product usage, support trends, and feedback.
- Identify at-risk accounts; collaborate on mitigation with cross-functional teams.
- Advocate for customers; channel feedback to Product/Engineering for roadmap input.
- Collaborate with Sales to align on renewal strategy.
🎯 Requirements
- 7+ years in Customer Success, Account Management, or similar in enterprise software.
- Experience managing high-value accounts with high-touch engagement.
- Technical aptitude; comfortable with distributed databases and cloud infra (NoSQL, AWS, GCP, Azure).
- Experience conducting executive business reviews and engaging with C-suite.
- Analytical skills to interpret usage data; collaborate with Sales, Support, Product.
- Proactive, self-directed; excellent verbal and written communication.
🎁 Benefits
- Remote-friendly role with flexible work options.
- Equal opportunity employer; committed to non-discrimination.
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