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data analytics customer success salesforce sql ai📋 Description
- Analyze accounts to drive expansion and predict churn.
- Forecast GRR, NRR, and expansion pipeline; wire inputs.
- Run CS cadence: reviews, deep dives, leadership offsites.
- Partner on CS platform with Salesforce and product data.
- Build AI-powered tools and automations for CS.
- Strategic partnership with Global CS leadership to align post-sales with GTM.
🎯 Requirements
- 5+ years in Revenue/Sales/CS Ops at a high-growth B2B SaaS.
- Direct CS/Post-Sales experience; drive retention and expansion.
- Hands-on with a CS platform; health scoring and lifecycle workflows.
- Strong SQL; build models and work with operational data.
- Enterprise product experience; sold to Enterprise customers.
- Excellent communication; translate SQL to exec-level recommendations.
🎁 Benefits
- Comprehensive medical, vision, and dental care.
- Mental wellness benefit.
- Generous vacation policy and holidays.
- Enhanced parental leave.
- Volunteer time off.
- Pre-tax benefits incl. 401(k) and wellness.
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