Senior Customer Solutions Engineer

📋 Description

• Act as the customer’s Fastly architect and trusted technical advisor.
• Develop technical relationships with multiple customer contacts.
• Post-sales implementation of Fastly products (logging endpoints, image optimization, VCL).
• Identify challenges early and coordinate internal escalation and solutions.
• Improve customer implementations and utilization with Sales and Account Management.
• Mentor Cloud Engineers and provide technical advisement on deals.

🎯 Requirements

• 8+ years in Pre- or Post-Sales in Sales Engineering or Technical Support.
• Strong relationship-building and excellent verbal/written communication.
• Technical background in CDNs, Cloud, and internet infrastructure.
• Empathy and customer-focused mindset.
• HTTP, TCP, TLS, DNS; Varnish, VCL; Unix-like OS.
• HLS and DASH workflow knowledge.

🎁 Benefits

• Medical, dental, and vision insurance.
• Life, disability, and accident insurance; Employee Assistance Program.
• 401(k) with company match and Employee Stock Purchase Program.
• Flexible vacation, paid sick leave, and wellness days.
• 12 paid holidays and 12 wellness days.