Related skills
communication customer service english empathy active listening📋 Description
- Consistently deliver high-quality customer service with empathy and guidelines.
- Communicate with customers via phone, email, live chat, and messaging; coordinate with teams.
- Focus on swift, first-contact resolutions; minimise escalations.
- Maintain accurate records of interactions and contact drivers.
- Efficiently manage workload/volumes; prioritise urgent requests with timely responses.
- Share knowledge and best practices within the team to improve service quality.
🎯 Requirements
- Experience in a contact centre with high-volume inbound calls, emails and chats.
- Excellent spoken and written English.
- Effective communicator with empathy, active listening and emotional intelligence.
- Problem solver, quick thinker; adaptable and resourceful.
- Curious, eager to learn and welcome feedback for growth.
- Experience as a tier 2 or senior agent in a contact centre.
🎁 Benefits
- Hybrid working
- Private healthcare
- Meal allowance card
- Learning and development budget
- Home office allowance
- Latest tech: MacBook or Surface
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