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account management customer success web3 blockchain crypto📋 Description
- Develop deep understanding of each customer's solutions, org, decisions, and needs.
- Advise customers to realize Ripple's potential and co-create solutions.
- Develop strategic account plans, manage renewals, and lead cross-sell opportunities.
- Lead all customer-facing delivery for business and technical workstreams with the CPE team.
- Be the voice of customers; ensure feedback is shared and acted on.
- Foster collaboration across cross-functional teams and customer project teams.
🎯 Requirements
- 10+ years in customer-facing roles at financial institutions, FinTech, or crypto.
- English fluency; French a bonus.
- Strong multi-stakeholder management in complex environments.
- Knowledge of blockchain, crypto markets, custody models, and cross-border payments.
- Experience with African financial markets preferred.
- Excellent relationship-building across cross-functional, global teams.
🎁 Benefits
- Competitive salary, bonuses, and equity.
- Healthcare, retirement, family support benefits.
- Employee giving match.
- Mobile phone stipend.
- R&R days and wellness reimbursement.
- Generous vacation policy and parental leave policies.
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