Senior Customer Onboarding Specialist

📋 Description

• Become a product expert, staying up to date on Brandwatch’s suite and industry trends.
• Design and deliver scalable onboarding solutions aligned with client objectives.
• Manage complex engagements, balance stakeholders, deliver on time.
• Proactively drive long-term product adoption with best practices and recommendations.
• Lead client consultations, understand requirements, guide toward business goals.
• Represent Brandwatch in client meetings, presentations, and industry events.

🎯 Requirements

• 5+ years of experience in software onboarding or customer-facing roles.
• 3+ years with enterprise accounts, designing complex solutions and data infrastructures.
• Fluent English; a second European language is a plus.
• Ability to own complex onboarding projects from start to finish.
• Strong understanding of social data analysis and social media management platforms.
• Data-driven mindset and ability to adapt to new software and evolving needs.

🎁 Benefits

• Buddy onboarding support to set you up for success.
• Open, informal, multinational working environment.
• 25 days PTO/year plus a Wellness Day quarterly.
• Headspace subscription and 24/7 Employee Assistance Program.
• Hybrid model: 3 in-office days/week in London.
• London Canary Wharf office with amenities and transport links.