Related skills
b2b saas customer success customer onboarding process improvement project management📋 Description
- Onboarding/offboarding for low to medium-touch customers
- Assist teammates with escalations and day-to-day questions
- Drive complex projects and process/product improvements
- Set up customers for success by becoming Deel product expert
- Solve client issues and proactively advocate for their success
- Partner with Sales, Support, Operations, Product, and Engineering to deliver a great experience
🎯 Requirements
- 2-5 years experience in onboarding or customer success for a B2B SaaS product
- Natural project manager; proactive with next steps
- Detail-oriented; designs onboarding plans and schedules
- Enjoy teaching others and building customer relationships
- Customer-obsessed with strong relationships
- Clear communicator of ideas/data in writing/presentations
🎁 Benefits
- Stock grant opportunities dependent on role and location
- Additional perks and benefits based on status and country
- Remote work flexibility with optional WeWork access
- Equal-opportunity employer with inclusive culture
- Accommodations available on request during recruitment
- Remote work with flexible arrangements
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