Senior Customer Marketing Manager - AMER

📋 Description

• Develop and execute customer marketing strategies for retention, advocacy, and upsell.
• Identify target segments and storytelling opportunities to highlight customer value.
• Design and manage customer advocacy programs including testimonials and case studies.
• Collaborate with Customer Success, Solution Marketing, and Sales to surface advocates.
• Create customer-focused content such as case studies, blogs, videos, webinars, and emails.
• Align messaging across channels and ensure content supports GTM motions.

🎯 Requirements

• 5-7 years in customer marketing, customer advocacy, B2B marketing, or related role.
• Bachelor’s degree in Marketing, Communications, Business, or equivalent experience.
• Familiarity with Salesforce, Marketo, HubSpot; review site tools; basic analytics.
• Strong written and verbal storytelling; translate customer outcomes into content.
• Excellent project management, collaboration, creativity, and attention to detail.
• Strategic thinking; analyze customer insights and translate into actionable programs.
• Customer-centric mindset; passion for amplifying customer voices and high-impact stories.
• Willingness to use our product.

🎁 Benefits

• Remote & Flexible: Work from anywhere with setup and home office budget.
• In-person kickoff and team events (Vienna 2025, Madrid 2026).
• Health & Wellbeing: Modern Health for mental wellbeing and Live Well program.
• Financial Security: Retirement and pension plans plus life and disability insurance.
• Professional Growth: Up to $1,000 per year for self-driven learning.
• Equity: Virtual Stock Option Plan (VSOP) where applicable.