Build trust-based relationships with priority customers with CS and Account teams
Understand customers' goals and outcomes to identify value stories
Own end-to-end development and distribution of customer stories across formats
Partner with teams/agencies for high-quality storytelling
Ensure stories are modular and reusable across channels

🎯 Requirements

Extensive experience in customer marketing or content marketing
Proven experience with direct customer-facing teams
Strong storytelling and writing instincts
Create customer-facing content: case studies and decks
Comfort across formats: written, video, social, events
B2B SaaS or enterprise tech experience; AI aptitude

🎁 Benefits

Comprehensive health benefits for you and dependents
Learning and development budget and programs
Family Leave Plus with extra paid weeks
Equity participation program
For more benefits, visit https://commercetools.com/careers/our-benefits

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