Senior Customer Intelligence Analyst

📋 Description

• Partner with Customer Intelligence and Retention to define key questions and insights.
• Own end-to-end analytics lifecycle: scope, metrics, SQL data extraction, analysis.
• Deliver outputs beyond dashboards—presentations and interactive reports.
• Leverage AI tools to improve efficiency and accelerate analysis.
• Turn complex data into actionable outputs shaping Roku's growth.

🎯 Requirements

• 3+ years in business or customer analytics with impact in consumer tech.
• Strong business sense; translate analytics into strategic value.
• Proficiency in SQL for data extraction, manipulation, and analysis.
• Expertise in Tableau or Looker for dashboards and reports.
• Experience using AI tools/LLMs (Claude Code, Codex) to boost efficiency.
• Bachelor’s or Master’s degree; strong communication and cross-functional collaboration.

🎁 Benefits

• Health, life, and disability insurance; parental leave.
• Equity awards and retirement options.
• Wellness programs and mental health resources.
• Paid time off and flexible leave policies.
• Global benefits access; location specifics consult with recruiter.