Senior Customer Insights Analyst

Added
1 hour ago
Type
Full time
Salary
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Related skills

bigquery redshift snowflake sql ai

πŸ“‹ Description

  • Synthesize data across support, product usage, customer behavior, VOC, and workflows.
  • Identify systemic risks and opportunities across the practitioner and patient journey.
  • Translate ambiguous business questions into structured analysis and recommended actions.
  • Work directly with modern data warehouses.
  • Use AI-assisted tools to accelerate insight discovery, anomaly detection, and qualitative signal extraction.
  • Evolve VOC from a reporting function into a strategic capability that informs Product, CX, and Operations.

🎯 Requirements

  • 8+ years in analytics, insights, BI, or data strategy.
  • Strong SQL and cloud data warehouses (Snowflake, BigQuery, Redshift).
  • Use data to influence decisions, not just produce reports.
  • Analytical judgment; interpret messy data in context.
  • Connect qualitative and quantitative signals to root causes and impact.
  • Excellent executive communication and stakeholder management. Bonus: healthcare tech, VOC, AI analytics, experiments.

🎁 Benefits

  • Remote-first with Ottawa, Toronto, or Calgary options.
  • Flexible PTO and work-life balance.
  • RRSP/401k match and stock options.
  • Premium benefits with coverage and an HSA.
  • Fullscript discounts on wellness products.
  • Continuous learning opportunities.
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