Senior Customer Experience Representative

Added
8 days ago
Type
Full time
Salary
Salary not provided

Related skills

crm customer service cross-functional collaboration spreadsheets operations

📋 Description

  • Support restaurant partners by streamlining internal operations
  • Handle inbound and outbound phone interactions
  • Answer customer questions and document interactions in Slice systems
  • Deliver fast, reliable customer experience
  • Escalate issues with clear context when needed
  • Collaborate with teammates to ensure consistency

🎯 Requirements

  • Excellent English verbal and written communication (min B2)
  • 1-3 years in customer support or related role
  • Strong attention to detail; process requests accurately
  • Comfortable with ticketing systems, CRMs, and basic spreadsheets
  • Stay calm, empathetic in a high-paced center
  • Multitask and juggle priorities during peak periods
  • Collaborate with team and leadership

🎁 Benefits

  • Pizza Friday with team
  • Paid training from day one
  • Wellbeing program with wellness stipend
  • Learning and Development programs
  • Referral program
  • Career growth opportunities
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