Senior Customer Experience Representative

Added
9 days ago
Type
Full time
Salary
Salary not provided

Related skills

customer support account management customer success google workspace web-based systems

📋 Description

  • Onboard new customers to the Phone product and ensure smooth transitions
  • Handle inbound calls, process orders, and transmit to restaurant partners
  • Collaborate cross-functionally to identify and resolve complex issues
  • Maintain calm, professional interactions and effective escalation
  • Senior rep role with growth potential

🎯 Requirements

  • 3+ years in Account Management, Customer Support or Customer Success
  • Excellent verbal and written English communication skills
  • Cross-functional collaboration and teamwork to resolve complex issues
  • Proficiency with Google Workspace
  • Ability to quickly learn and adapt to new browser-based systems
  • Ability to remain calm in high-pressure situations

🎁 Benefits

  • Comprehensive benefits package
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