Related skills
stakeholder management design thinking data interpretation executive communication customer journey mapping📋 Description
- Partner with Head of Client Experience to define and execute the global CX strategy.
- Lead enterprise-level CX transformation and VoC strategy maturity.
- Drive measurable business impact through customer-centric initiatives.
- Act as strategic advisor and change leader, embedding customer advocacy across functions.
🎯 Requirements
- Bachelor’s degree in Business Admin, Marketing, or related.
- 8+ years experience supporting CX strategy.
- Strategic agility to align CX with enterprise priorities.
- Strong stakeholder management at senior levels.
- Design Thinking / Human-Centered Design experience.
- CCXP certification preferred.
- Proficiency in Microsoft Office Suite.
- Fluency in English; additional languages preferred.
🎁 Benefits
- Generous paid time off in your first year, increasing with tenure.
- Up to 16 weeks paid parental leave after one year.
- Paid sick time to care for yourself or family members.
- Education assistance and extensive training resources.
- Do Good Program: volunteer days and donation matching.
- Competitive 401k with company matching.
- Health & wellness benefits, including discounted Wellhub membership.
- Medical, dental & vision insurance for you and dependents.
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