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onboarding ai personalization pendo walkme📋 Description
- Own the in-app education strategy; set quarterly OKRs; align to launches
- Extend education beyond onboarding to activation, adoption, and renewal
- Embed education into the product release process from day one
- Partner with Product, CS, and Marketing; influence GTM with insights
- Design in-app learning with behavioral triggers and persona personalization
- Establish testing and optimization for in-app experiences (A/B)
🎯 Requirements
- 8-12 years in customer education; 3-5 years owning in-app guidance
- Hands-on with in-app guidance platforms (Chameleon, Pendo, WalkMe)
- Collaborates with Product; translates roadmap into education strategy
- Data-driven and experiment-minded; sets targets and runs tests
- Familiar with AI workflows and automation tooling
- Consultative problem-solver; digs into root causes
- Cross-functional: aligns stakeholders and priorities
- Strong communicator; presents strategy to leadership
🎁 Benefits
- Bonus, equity, and generous benefits
- Remote-friendly work environment
- Opportunities to influence product and GTM decisions
- AI tooling to scale learning experiences
- Career growth and cross-functional collaboration
- Flexible work arrangements and supportive team
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