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slack salesforce compliance telephony escalation📋 Description
- Support applicants via phone, email, and chat during pre-origination.
- Handle regulatory, general, and complex inquiries with escalations.
- Serve as SME on products; answer Slack questions; help with scripts.
- Ensure interactions meet quality, compliance, and SLA expectations.
- Location: Columbus, OH (hybrid); remote-friendly with on-sites.
- Travel: remote with occasional in-person sessions.
🎯 Requirements
- 1–2 years in customer service/fintech.
- Strong communication and interpersonal skills; explain complex info.
- Handle sensitive/escalated conversations with empathy.
- Proficient with Salesforce, Vesta, telephony and chat tools.
- Time management; prioritize tasks to meet deadlines.
- Impeccable judgment and attention to detail; anticipate needs.
🎁 Benefits
- Competitive compensation with base pay, bonus, and quarterly equity.
- 401(k) with Upstart matching up to $15,000 per year.
- Employee ESPP with discounted stock options.
- Comprehensive medical, dental, and vision coverage; Upstart pays 90–100%.
- HSA contributions from Upstart for eligible plans.
- Paid time off, sick time, holidays, and parental leave.
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