Senior Customer Care Tech Specialist

📋 Description

• Answer Toast customer chats, calls, and casework with product knowledge.
• Write clear, concise messages to help customers understand issues.
• Explain complex technical information in simple terms.
• Collaborate with teammates to deliver high-quality support.
• Escalate and coordinate responses per Toast procedures and values.

🎯 Requirements

• Bachelor’s degree (3 years) in any field.
• 2-4 years in customer support, troubleshooting software/hardware.
• Strong English proficiency; clear communication with customers.
• Strong written communication and typing skills.
• Able to work in ambiguity and investigate complex configurations.
• Strong customer service mindset; empathy, problem solving, de-escalation.

🎁 Benefits

• Hybrid work model: in-office and remote collaboration.
• Accessible hiring with accommodations for disabilities.
• Weekly training and knowledge base to grow product knowledge.