Related skills
french saas customer service jira english📋 Description
- Answer Toast customer voice calls and casework using product knowledge.
- Write clear, concise messages so customers understand issues.
- Explain complex technical information clearly to customers.
- Balance business apps with customer chats; stay organized and meet deadlines.
- Collaborate with colleagues to ensure every customer gets support.
- Escalate and coordinate customer responses per Toast values.
🎯 Requirements
- Bachelor’s degree (min 3 years) or related discipline.
- 2-4 years in customer support; troubleshooting software/hardware.
- Strong English proficiency; communicate with restaurant jargon.
- French language proficiency at B2/C1 level.
- Experience answering inbound voice in French & English; ticketing systems.
- Experience in tech industry or SaaS.
🎁 Benefits
- Hybrid work model with in-person collaboration.
- Inclusive culture embracing diversity and equity.
- Accessible hiring process; reasonable accommodations available.
- Learning and professional development opportunities.
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