Related skills
vendor management budget management operations management sla bpo management📋 Description
- Lead Customer Care ops for in‑house and BPO teams
- Drive >95% SLA and superior customer experience
- Coordinate with Tech, Product, Finance cross‑functionally
- Oversee 500+ agents; manage CCI and iSON partnerships
- Bridge strategy and frontline execution and performance
🎯 Requirements
- Bachelor's in Business Admin, Operations or related field
- 5+ years in operational management (500+ people)
- Experience leading ops managers and driving accountability
- BPO management with SLA compliance and vendor performance
- Customer Care ops expertise with metrics and service standards
- Budget management, cost optimization, and efficiency
🎁 Benefits
- Culture focused on performance accountability
- Flexible policies and well‑being programs
- Equal opportunity employer
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